Smarter Services Webcast On-Demand: 
Customer Success: The Next Wave of Differentiation

Featuring a live discussion with Egnyte

On October 27 2015, The Service Council hosted the October edition of its Smarter Services Webcast series. The topic for this discussion centered around the concept of customer success. TSC community member Egnyte provided insight on its customer success program.

The webinar included:

1- Data from TSC's 2015 research surveys on customer satisfaction and customer success.
2- A live Q&A with Egnyte regarding their focus on customer success as an extention of their customer support programs

Sumair Dutta
Chief Customer Officer
Steve Blaz
Vice President, Customer Success Services

Data presented on the webinar:

  • Impact of customer satisfaction on business results
  • Maturity of customer success initiatives
  • Steps to develop a winning customer success strategy