The Service Leader's Agenda for 2018

In January 2018, The Service Council (TSC) polled 70 service business leaders to understand their key focus areas for 2018.

Key Takeaways:

  1. Changing customer expectations regarding service delivery continue to be the top external challenge impacting service businesses (64% of respondents)
  2. Data-Driven service operations management tops the list of initiatives for service leaders in 2018 (48% of respondents)
  3. Resource shortages continue to hamper service growth
  4. Service revenue tops the list of metrics that will be in focus for 2018 (46% of respondents)