Diebold is transforming as a service organization and looking to form solutions-based partnerships with its customers. Its North American field service team of 3000 individuals plays a major role in delivering efficient and effective support to a portfolio of 300,000 pieces of equipment, ranging from ATM machines to other banking products. 

• Diebold's service transformation.
• The role of field service in supporting Diebold's service vision.
• The use of new technology to improve service performance
• Diebold's investment in live video to support better field performance and to improve training outcomes