In 2015 research, The Service Council found that 50% service organizations had ad-hoc or no metrics in place to measure employee engagement. Getting a hold of employee engagement was highlighted as a major service talent focus for the 12 months of 2016.
TSC's Workforce and Talent research (Join the Group) in 2017 starts with a deeper look into employee engagement programs for the service employee. On June 22, TSC will share results from its 2017 research, focusing on:
- The increasing interested in the metric of employee engagement
- Maturity of engagement programs
- Outcomes driven from improved engagement
Are service organizations making progress on the topic of engagement? Join our webinar to find out.
Date: Thursday June 22, 2017
Time: 11am Eastern US Time
Duration: 45 mins