Smarter Services Webcast:
Internet of Things Preparation

Becton Dickinson and Canon USA join The Service Council on a discussion of the state of IoT in Service Organizations

In December 2016, TSC conducted an extensive research project on the state of IoT investments in service organizations. The research involved detailed interviews with 15 service leaders and focused on the challenges encountered on their respective IoT journeys. TSC's Aly Pinder and Sumair Dutta presented their results on a short webinar.

Joining The Service Council research team were member participants from Becton Dickinson and Canon:

 Anthony Moffa
US Services Technology Manager, 
BD Life Sciences

Brian James
Senior Architect - Service Plan,
Canon U.S.A Inc.

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Panelists shared their ideas and best practices on:

  • Building the business case for an IoT project
  • Getting buy-in across all business functions
  • Getting customers to connect their equipment
  • Enhancements to service delivery afforded via IoT

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