Smarter Services Webcast On-Demand:
Field Technician Feedback
Data and Insight from a Field Technician Panel
TSC's 2015 mobility project dug into the intentions of service organizations to mobilize further in order to improve service results. Several organizations indicated that an investment in mobility was an investment in "Improving a Day in the Life" of front-line field techncians.
How could we improve a day in the life? TSC decided to investigate and find out via its first ever research project directed at field service technicians. The results were phenomenal.
Topics Covered in the Surveys:
- Getting into the field service profession
- Man vs. Machine in field service
- Thoughts on field technology
- Thoughts on field service engagement and career options
- Improving a day in the life
Listen in as TSC's Sumair Dutta shares the results on this short webinar. (Recorded: March 8, 2016)