Smarter Services Webcast Recap:
Field Service Initiatives for 2017

On February 2017's Smarter Services Webcast, The Service Council focused on key trends impacting field service management in 2017. TSC's Director of Research Aly Pinder previwed the next 12 months in the field service universe and interviewed a panel of field service leaders from the TSC community.

  • Steve Meyers, Director of Field Service, Vivint, Inc.
  • Ed Klosterman, Director, Field Service Operations, bioMerieux

Topics of discussion included:

  • Field service performance (from TSC's 2017 benchmark)
  • Workforce trends for 2017
  • Automation initiatives for 2017
  • Challenges in field service for 2017