Smarter Services Webcast:
Digital Transformation for the Service Enterprise

Every organization must accept the new digital reality but very few really have a plan around digital transformation. What exactly are we transforming? and Who needs to transform? are not uncommon questions.

In December 2017, The Service Council (TSC) kicked off its Digital Transformation for the Service Enterprise research project. The focus of the project was to understand how service leaders think about the transformation of their businesses and what steps these leaders were taking to execute on the transformation vision.

Findings from the research project were shared on TSC's monthly Smarter Services Webcast. The webcast also featured an interview with:

Jon Barr
Head of IT, KONE Americas


Topics of Conversation:

  • Definition of Digital Transformation
  • KONE's Current Digital Assessment
  • The Resources Needed For Digital Change
  • The Next Steps