Smarter Services Webcast:
2017 - Service Business Preview

The Service Council's first webinar of 2017 focused on predictions of key trends impacting service businesses in 2017. Predictions from TSC's analysts revolved around:

  • Differentiation via Customer Experience
  • Empowerment of Service Employees
  • Discovery of New Service Products and Services

The TSC analyst team was joined by Advisory Board member and long time service visionary:

Rusty Walther
VP, Global Escalation Management, 
Hewlett Packard Enterprise


Rusty shared his predictions for:

  • Key trends impacting businesses in 2017
  • Major investment areas in 2017
  • Headwinds restricting service growth in 2017