Smarter Services Webcast:
2017 - Service Business Preview

The Service Council's first webinar of 2017 focused on predictions of key trends impacting service businesses in 2017. Predictions from TSC's analysts revolved around:

• Differentiation via Customer Experience
• Empowerment of Service Employees
• Discovery of New Service Products and Services

The TSC analyst team was joined by Advisory Board member and long time service visionary:

Rusty Walther VP, Global Escalation Management,  Hewlett Packard Enterprise

Rusty shared his predictions for:

• Key trends impacting businesses in 2017
• Major investment areas in 2017
• Headwinds restricting service growth in 2017