Smarter Services Webcast On-Demand:
H1 2016 Service Business Update
TSC's Trends Research for the First Half of 2016
The Service Council's (TSC) trends research tracks performance across the following areas every 6 months:
- Service Business Activity
- Service Revenue
- Service Cost
On Wednesday August 10 , TSC released the results from its H1 '2016 research trends survey. Key findings included:
- 79% of organizations returned a service margin in H1 2016
- 48% of organizations experienced above average service revenue gains
- Increasing customer demands for better pricing was idefintified as the top external pressure
- Lack of resources to support customer demand was identified as the top internal pressure
- 46% of organizations indicated that people and talent development would be the top focus area for H2 2016.