Smarter Services Webcast On-Demand:
H1 2016 Service Business Update

TSC's Trends Research for the First Half of 2016

The Service Council's (TSC) trends research tracks performance across the following areas every 6 months:

  • Service Business Activity
  • Service Revenue
  • Service Cost 

On Wednesday August 10 , TSC released the results from its H1 '2016 research trends survey. Key findings included:

  • 79% of organizations returned a service margin in H1 2016 
  • 48% of organizations experienced above average service revenue gains
  • Increasing customer demands for better pricing was idefintified as the top external pressure
  • Lack of resources to support customer demand was identified as the top internal pressure 
  • 46% of organizations indicated that people and talent development would be the top focus area for H2 2016.

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