Summary Data and Results:
Mobile Applications in Field Service
Results on the Use of Mobile Apps to Empower Field Service Agents
Nearly 80% of the 180 total organizations polled by The Service Council in late 2015 highlighted that they are using a mobile application to empower field service agents. Yet, mobile use is quite limited as most organizations are just looking to replace paper-based processes.
Our summary findings deck will provide you with results tied to:
- The use of mobile applications for field service personnel
- The functionality prioritized at project initiation
- The functionality desired for objective completion
- Trends around the use of emerging capabilities like streaming video and more
We have several mobile-related projects lined up for 2016. If interested in participating, please contact Sumair Dutta at sd@servicecouncil.com.