Summary Data and Results:
Mobile Device Trends 2016
Results on the Device and OS Preferences for Field Service ORganizations
More than 70% of organziations indicate that all their field agents are equipped with a mobile device for service work. Most agents actually hold 2 devices with one being used for information and the other for communication.
Our summary findings deck will provide you with results tied to:
- The extent to which devices are used in field service
- Types of devices preferred
- Operating system preferences by device type
We have several mobile-related projects lined up for 2016. If interested in participating, please contact Sumair Dutta at sd@servicecouncil.com.