Summary Findings SlideCast:
2018 Customer Support and Experience Trends
As part of its 2018 trends research series, TSC polled leaders of customer support and customer experience to understand their major priorities and initiatives for 2018.
Listen to our customer support lead analyst Sumair Dutta cover the results from our research touching on:
- Trends and Initiatives for 2018
- External Market Challenges for 2018
- Internal Business Roadblocks Preventing Business Growth
- Customer Demands Regarding Service Response and Self-Service Content