Summary Findings SlideCast:
Leveraging Artificial Intelligence for Service

In 2017, The Service Council embarked on its first research project on the topic of Artificial Intelligence (AI). The purpose of this project was to understand the service leader's perspective on the complex topic of AI and to evaluate how AI-focused investments fit into an overall service growth plan.
The research covered:
  • Service technology investment history
  • Service technology investment results
  • Service technology preview
  • AI for Service - Is it Ready?

Listen to our service technology lead analyst Sumair Dutta cover some of the primary findings from the study.