Complexities of the Service Supply Chain: Excellence Demands More Insight

The complexities in the service supply chain are forcing service organizations and manufacturers to re-evaluate the processes and infrastructure which are in place to support this aspect of the business. In the past, it may have been acceptable to focus on the internal workings of parts management like inventory tracking or cost containment alone. But this is no longer viable, as the importance of parts has extended to the field service organization, profitability goals for the entire organization, and the customer experience.

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The Service Council's 2017 report will not only detail the evolution of service parts on the entire service supply chain, but also provide some best practices and recommendations to provide a path to improvement. This report will look at:
  • Challenges Impacting the Service Supply Chain
  • The New Metrics of Success
  • The Objectives for the Future
  • Key Recommendations