Report:
Internet of Things Preparation for the Service Enterprise
The proliferation of smart, connected equipment and products has opened a window to the future of service, however it has yet to result in transformed service business models. Too often machine and equipment performance data is captured and used to be just a little better at reactive service, missing an opportunity for the Internet of Things to truly transform the business operations and the customer relationship.
The Service Council's 2017 report explores the challenges faced as service-focused organizations navigate their IoT journeys. The report highlights some of the best practices and strategies leveraged to overcome these challenges. This report will look at:
- IoT Connectivity Trends
- Key Challenges Encountered in IoT Journeys
- Strategies to Overcome Challenges
- Key Recommendations
