Third-Party Field Service Teams: A Look at the Workforce of the Future
The use of third parties to deliver field service support is no longer a taboo. The need to meet increasing customer demand for service while staying flexible enough to support the efficient delivery of service has spurred continued interest and reliances on a partner network for field service. But third-party partners are not the same as historical outsourced partners, today third-parties are almost like part of the family - expected to deliver the same levels of quality as W2 employees.
- Trends in Partnerships
- Measurements of Success
- Pitfalls to Avoid
- Key Recommendations