Report:
Third-Party Field Service Teams: A Look at the Workforce of the Future
The use of third parties to deliver field service support is no longer a taboo. The need to meet increasing customer demand for service while staying flexible enough to support the efficient delivery of service has spurred continued interest and reliances on a partner network for field service. But third-party partners are not the same as historical outsourced partners, today third-parties are almost like part of the family - expected to deliver the same levels of quality as W2 employees.
The Service Council's 2016 report explores the growing reliance on partners for service delivery and highlights the path to ensuring this partnership will be successful for service organizations and manufacturers.:
- Trends in Partnerships
- Measurements of Success
- Pitfalls to Avoid
- Key Recommendations
