The Field Service Leader's Agenda: Priorities for Success
The field service leader must no longer be solely operationally focused. To be successful the field service leader must enable their team to excel at a varied set of areas: customer value, revenue opportunities, efficient deliver of support. This triumverant of focus areas require a new frame of thought for field leadership, and more importantly a new take on the resources, tools, and training needed to support excellence in the field.
- The key priorities for the field service leader of 2017
- The headwinds to prepare for
- The impact these priorities will have on the service organization and customer