The Field Service Leader's Agenda for 2018
In January 2018, The Service Council (TSC) polled field service and workforce management leaders regarding their plans and focus areas for 2018.
Of participating field service leaders:
- 49% are focused on cross-organization collaboration as a major initiative for 2018
- 58% see changing customer expectations as their major market challenge
- 51% are challenged by the capabilities of their current IT infrastructure
- 61% expect an increased investment in field service technology in 2018
If interested in joining our Field Service Research Panel, please visit our research panel selection page.