The Customer Support Leader's Agenda for 2018
In January 2018, The Service Council (TSC) polled customer support and customer experience leaders regarding their plans and focus areas for 2018.
- The top two external pressures faced by service leaders revolve around changing customer expectations
- Getting a unified view of the customer across service, sales, and other business functions is the top internal pressure faced by customer support leaders
- Driving insight and action from Voice of the Customer programs is top of mind for leaders in 2018
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