The Customer Support Leader's Agenda for 2018

In January 2018, The Service Council (TSC) polled customer support and customer experience leaders regarding their plans and focus areas for 2018.

Key Takeaways:

  1. The top two external pressures faced by service leaders revolve around changing customer expectations
  2. Getting a unified view of the customer across service, sales, and other business functions is the top internal pressure faced by customer support leaders
  3. Driving insight and action from Voice of the Customer programs is top of mind for leaders in 2018

If interested in joining our Customer Support & Experience Management Research Panel, please visit our research panel selection page.