Analyst Opinion: 
Service Success in 2017

As per members of our Research Advisory Board, 2017 serves to be an unpredictable and challenging year. In the air of uncertainty, its vital for service organizations to strengthen the core principles of their businesses around:

  • Increasing Predictability of Service Events
  • Enhancing Efficiency of Service Delivery
  • Identifying New Opportunities for Revenue Growth
  • Empowering Customers with Information and Access
The Service Council's Sumair Dutta focuses on 4 initiatives that will be central to service business success in 2017.