Smarter Services Webcast On-Demand: 
Mobility in Service: What's next?

On November 17 @ 11:00am Eastern, The Service Council hosted its first (of two) webcasts on field service mobility.  

This session featured data from TSC's 2015 mobility in service research project and traced the path that organizations take to mobilize their field service groups. Data presented included:

  • Field service statistics:
    • Cost of field visits
    • First-time fix
    • Average travel time
    • Average completion time
    • Fully-burdened labor cost for field service
  • Field mobility
    • Information available at initial development
    • Information prioritized 
    • Information needed to get work done
  • Next steps to field service empowerment

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