Smarter Services Webcast On-Demand:
2016 Symposium Preview

Featuring a panel of service leaders from TSC's Advisory Board

On April 20, 2016, The Service Council hosted a panel of service executives from its Research Advisory Board.

	Speakers
Mark Groveunder Vice President, Customer Service	Rusty Walther Vice President, Global Escalations Management	JT Smith Senior Vice President,  Americas Customer Service

Discussions with these executives centered around:

1. Preparations in place to meet the service business challenges of tomorrow
2. An introduction to the 2016 Smarter Services Symposium
3. A preview the agenda and topics discussed at the 2016 Symposium
   1. Service Workers of Tomorrow
   2. Customers of Tomorrow
   3. Technology & Tools of Tomorrow