Advisory Board Meeting Recap:
Uncovering the Next Wave of Service Leaders
The Fmr. Executive Chairman at Marriott International, Bill Marriott claimed that most business leaders end up “Working in their business rather than working on their business.” It is extremely vital that the current service leadership team is always working on the appointment and preparation of the future leadership team.
In our recent Advisory Board Meeting (Q2 2017), several leaders discussed the steps that they are taking to have future leaders in place.
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This document recaps the best practices around succession planning discussed at The Service Council's recent Research Advisory Board meeting. It also highlights other topics that were discussed during the meeting.