Research Insight:
Managing a Retiring Field Service Workforce
Dealing with the Impending Crisis
Nearly 70% of organizations in TSC's community will face the challenge of a retiring field service workforce in the next 10 years.This short 2-page insight includes:
- Data from TSC's service workforce research on retiring trends
- Information on steps being taken to retain service knowledge
- Best practices from organizations in the TSC community
Most organizations are focused on 4 major areas to manage knowledge loss:
- Formalized success planning at the field level
- Mentoring and coaching programs
- Investments in Knowledge Management systems
- Career paths for retiring workers