Service leaders are focused on customer-centric outcomes in their digital strategies.  Achieving these outcomes requires a closer understanding of what customers value in their interactions with organizations.

 

Key Takeaways:

Of participating field service leaders:

1. 100% agree that being a digital business is important for the success of their organizations
2. 53% believe that they have a clear transformation strategy in place
3. 52% see the improvement of customer value as the primary outcome of their digital transformations

If interested in joining our Field Service Research Panel, please visit our research panel selection page.