Digital Transformation: The Importance of Service Information
Service leaders are focused on customer-centric outcomes in their digital strategies. Achieving these outcomes requires a closer understanding of what customers value in their interactions with organizations.
Of participating field service leaders:
- 100% agree that being a digital business is important for the success of their organizations
- 53% believe that they have a clear transformation strategy in place
- 52% see the improvement of customer value as the primary outcome of their digital transformations
If interested in joining our Field Service Research Panel, please visit our research panel selection page.